Privacy Policy | OEM Key Specialists

Who controls your information

OEM Key Specialists is a specialist service brand operated through DomsLocks, a UK sole-trader business. Contact telephone: 07931 294423. Email: oemkeyspecialists@gmail.com.

Information we may collect

We may collect your name, telephone number, email address, vehicle registration/VIN, vehicle make/model, location, service details and records necessary to verify lawful ownership for security-related work.

Why we use it

Information is used to provide quotations, arrange and perform services, verify vehicle ownership and identity where necessary, maintain job/security records, comply with legal or manufacturer requirements, prevent fraud and handle customer enquiries.

Cookies and advertising

We store your privacy preference. If you select Allow measurement, Google Ads uses cookies, ad-click identifiers and device/network information to attribute phone and WhatsApp button clicks to our advertising. This measures a button click, not a completed enquiry. No WhatsApp message content or customer contact details are supplied through enhanced conversions. Personalised advertising and Google Analytics are disabled. Google may process measurement data internationally as described in its privacy policy. You can decline or withdraw consent through Cookie preferences in the footer. See our Cookie Policy for details.

How long information is kept

Information is kept only for as long as reasonably necessary for quotations, service records, accounting, fraud prevention and legal or manufacturer obligations. For security-related repair transactions, customer, vehicle and repair-order evidence is retained only for the period required by the applicable manufacturer, SERMI process and legal obligations.

Sharing information

Information may be shared only where necessary with vehicle manufacturers, authorised security or diagnostic platforms, parts suppliers, professional advisers, payment providers or legal/regulatory bodies. We do not sell customer personal information.

Your rights

UK data-protection law may give you rights to access, correct, erase or restrict use of your information, subject to legal and legitimate record-keeping requirements. If you have a data-protection concern, contact us first using the details above. You also have the right to complain to the UK Information Commissioner’s Office.

Security-related programming and SERMI records

For certain security-related vehicle programming procedures carried out through SERMI or authorised manufacturer systems, we may need to collect and verify information such as your name, photo identification, vehicle registration details, VIN, V5C details and other evidence showing that you own the vehicle or are authorised to request the work.

Where required, relevant customer, vehicle, job and verification records are retained securely for the period specified by the applicable manufacturer, SERMI and legal requirements.

These records are stored in a secure dedicated compliance record system with access restricted to authorised users. We use this information only for the security-related work requested, associated audit and compliance requirements, fraud prevention and any legal or regulatory obligations that apply.

Who operates OEM Key Specialists

OEM Key Specialists is a specialist service brand operated through DomsLocks, a UK sole-trader business. Customer information collected through OEM Key Specialists may therefore be used and retained as part of the DomsLocks business records where necessary to provide the service, take payment, issue receipts and meet legal, security or compliance obligations.